Shipping policy

• Shipping & Delivery

We currently ship within the United States only. International shipping is not available at this time.

Orders are typically processed within 1 business day after payment is confirmed. Processing time is separate from shipping transit time. Business days exclude weekends and U.S. public holidays.

Standard delivery after shipment is generally estimated at 2–7 business days. Delivery times may vary due to destination, carrier operations, weather, holidays, or other circumstances outside our control.

• Shipping Rates

U.S. orders of $35 USD or more qualify for FREE standard shipping.

Orders under $35 USD are charged a flat $4.99 USD standard shipping fee.

All applicable shipping charges will be clearly displayed at checkout. No additional delivery fees will be charged upon delivery.

• Fulfillment & Tracking

Orders may be shipped from different fulfillment locations depending on product availability and destination, and shipping carriers may vary by order.

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Orders containing multiple items may occasionally arrive in separate packages.

• Address Changes

Please make sure your shipping information is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at support@senlanps.com. We will do our best to update your address before shipment, but changes cannot be guaranteed once fulfillment has begun.

SENLANSP is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

• Lost, Delayed, or Missing Packages

If your tracking has not updated for an extended period or your package appears to be lost in transit, please contact us at support@senlanps.com with your order number.

If tracking shows your package as delivered but you cannot locate it, please first check your mailbox, porch, entrance, household members, neighbors, or building reception. Some carriers may mark packages as delivered shortly before they physically arrive.

If you are still unable to locate your package, please contact us and we will assist you with the next steps.

• Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@senlanps.com and include your order number and clear photos of the item and packaging.

For complete information about returns, exchanges, replacements, and refunds, please see our Return & Refund Policy.

• Contact Us

For questions about shipping, tracking, or delivery, please contact us at support@senlanps.com.

Please include your order number whenever possible so we can assist you more efficiently.