Shipping Policy

At SENLANPS, we want your order to arrive safely and smoothly. Please review our shipping information before placing your order.

Free U.S. Shipping

We currently offer free U.S. shipping on all orders — no minimum purchase required.

For international orders, shipping fees, if applicable, will be calculated at checkout based on the destination and available shipping methods.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Please note that order processing does not include weekends or public holidays. During holidays, promotions, or high-volume periods, processing may take slightly longer.

Shipping Origin

Orders may be shipped from our fulfillment center or partner warehouse depending on product availability and order destination.

Most orders are processed and shipped from China. Once your order has been shipped, you will receive a tracking number by email.

Estimated Delivery Time

Estimated delivery time depends on your location and the shipping carrier.

United States: 7–12 business days after shipment

International Orders: 8–18 business days after shipment

Please note that delivery times are estimates only. Delays may occur due to customs clearance, weather, holidays, incorrect addresses, or carrier delays.

Tracking Information

Once your order ships, you will receive a tracking number by email. Please allow 1–3 business days for tracking information to update after the package has been shipped.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before placing your order.

SENLANSP is not responsible for delayed, lost, or returned packages caused by incorrect or incomplete shipping addresses provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible at support@senlanps.com. We will do our best to help before the order ships.

Return Shipping Costs

For returns caused by personal reasons, customers are responsible for return shipping costs.

Personal reasons may include:

Ordering the wrong size
Choosing the wrong color or style
Changing your mind
No longer needing the item
Personal preference after receiving the order

For hygiene and safety reasons, opened, worn, inserted, or used body jewelry cannot be returned or exchanged unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@senlanps.com.

Please include your order number and clear photos of the item. If the issue is confirmed, we will help with a replacement, refund, or return solution at no additional cost to you.

Lost or Delayed Packages

If your tracking information shows that your package is delayed, please allow extra time for the carrier to update the status.

If your package appears to be lost or has not updated for an extended period, please contact us at support@senlanps.com and we will help you check the order status.