Return & Refund Policy

• 30-Day Easy Returns

We want you to feel confident finding jewelry that’s right for you. If something doesn’t feel quite right after it arrives, no worries.

SENLANSP offers returns within 30 days of delivery. Whether the size isn’t quite right, the style isn’t what you expected, or you simply changed your mind, you can contact us within 30 days to request a return.

We understand that finding the right fit for piercing jewelry may sometimes require trying it on. Normal try-on does not affect your return eligibility.

As long as the item has not been significantly damaged due to extended wear, misuse, accidental damage, or alteration, we’ll do our best to make the return process simple and easy.

• Our Hygiene Commitment

Your safety and hygiene are important to us.

Items returned after being tried on or worn are never resold as new merchandise.

All products shipped by SENLANSP are provided in new condition, so you can shop and try your jewelry with confidence.

• How to Request a Return

To request a return, simply contact us at support@senlansp.com within 30 days of delivery.

Please provide your order number and the item(s) you would like to return, and we’ll guide you through the next steps.

Once your return request is confirmed, we’ll provide return instructions and the appropriate return address.

Because orders may be shipped from different fulfillment locations, please do not send your return back to the original shipping address unless instructed by our customer support team.

• Return Shipping

We want choosing the right size and style to feel easy and worry-free.

If the size isn’t right or the style isn’t what you expected, contact us and we’ll help you with your return. SENLANSP will cover the return shipping cost.

SENLANSP will also cover return shipping when:

• The size isn’t right
• The style isn’t right or doesn’t meet your expectations
• You received the wrong item, size, color, or style
• Your item arrived damaged or defective
• Your order was incomplete or there was another fulfillment error

If you simply changed your mind and no longer want the item, that’s okay too. You may still return it within 30 days; in this case, the return shipping cost will be your responsibility.

We’ll provide the appropriate return instructions and shipping details once your return request is confirmed.

• Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery at support@senlansp.com.

To help us resolve the issue quickly, please include your order number and clear photos of the item and packaging.

Once the issue is confirmed, we’ll work with you on the best solution, which may include a refund, replacement, or another appropriate resolution. Reasonable shipping costs related to an error on our part will be covered by SENLANSP.

• A Few Return Exceptions

We want to keep our return policy as flexible as possible. However, returns may not be accepted in the following situations:

• More than 30 days have passed since delivery
• The item has been significantly damaged by the customer
• The item has been altered, modified, or repaired
• The item shows significant damage caused by extended wear or improper use

Normal try-on does not affect your return eligibility.

If you’re unsure whether your item qualifies for a return, feel free to contact us at support@senlansp.com. We’ll be happy to help.

• Exchanges

If the size, color, or style isn’t quite right, contact us within 30 days of delivery and we’ll be happy to help you find a better option.

Exchanges are subject to product availability.

If you request an exchange because the size or style isn’t right, SENLANSP will cover the applicable return shipping cost.

If your item arrived damaged or defective, or we sent you the wrong item, SENLANSP will also cover the applicable shipping costs.

• Refunds

Once we receive and inspect your return, we’ll process your refund as quickly as possible.

Approved refunds are typically issued to your original payment method within 3–5 business days.

Your bank, credit card company, or payment provider may need additional time to post the refund to your account.

If more than 10 business days have passed since we confirmed your refund and you still haven’t received it, please contact us at support@senlansp.com and we’ll be happy to help.

• Order Cancellations & Changes

Orders are typically processed within 1 business day.

If you need to cancel or make a change to your order, please contact us as soon as possible at support@senlansp.com and we’ll do our best to help.

If your order has already entered fulfillment or has shipped, we may not be able to cancel or modify it in time. However, once your order arrives, you can still request a return under our 30-day return policy.

• Contact Us

If you have any questions about a return, exchange, refund, or your order, we’re happy to help.

SENLANSP Customer Support
Email: support@senlansp.com

Please include your order number when possible so we can assist you more quickly.